FAQs
🔁 Order Changes & Returns
Can I change or cancel my order after confirmation?
We understand that plans change! If you need to modify or cancel your order, please reach out to our customer support team as soon as possible. While we can’t guarantee changes after an order is placed, we’ll do our best to help. Please note: Orders that have already been processed for shipment cannot be changed or canceled.
What is Patinshop’s return policy?
We want you to be 100% satisfied with your purchase. If you’re not, we offer a hassle-free return process within a specified return window. Items must be in original condition and packaging. For full details, please visit our Returns Policy page. Once we receive and inspect your return, your refund or exchange will be processed promptly.
📞 Customer Support
How can I contact Patinshop customer support?
Our friendly support team is ready to help! You can contact us via the Contact Us page on our website or email us directly at [email protected]. We aim to respond within 24 hours. For quick help, try our live chat feature during business hours.
📦 Shipping & Tracking
How can I track my order on Patinshop?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to the carrier’s website. You can follow your order’s journey in real-time. If you have questions or run into issues, our support team is happy to help.
Does Patinshop offer international shipping?
Yes, we ship globally! Shipping fees are calculated based on your location and order weight. You’ll see the estimated shipping cost during checkout. Please note that international customers are responsible for any customs or import duties that may apply.
🛒 Checkout & Payment
What is the checkout process like on Patinshop?
Our checkout process is simple and secure. After adding your desired items to the cart, click the cart icon at the top right of the page. Review your selections, adjust quantities if needed, then click “Proceed to Checkout.” You’ll be guided step-by-step to enter your shipping details, select a shipping method, and choose your payment option. Be sure to double-check all information before completing your order.
How do I enter my details during the checkout process?
During checkout, you’ll be asked to enter your shipping address, billing address, and contact information. Please ensure everything is accurate to avoid delays. We use advanced encryption technology to protect your data. If you have an account, you can save your information for faster checkout next time.
What payment methods are accepted on Patinshop?
We accept major credit cards such as Visa and Mastercard, along with PayPal and Stripe. All payment information is processed securely. If you run into any issues while paying, don’t hesitate to contact our support team.