Cancel / Change Order

Order Adjustment and Address Verification Policy

At Patinshop, we recognize the significance of flexibility in your plans. To enhance your shopping experience, we offer a 4-hour window from the time of order placement for cancellations or modifications. Here’s a guide on how to make adjustments:

Cancellation or Modification Within 4 Hours: Feel free to cancel or make changes effortlessly within the initial 4 hours after placing your order. Utilize the “Contact Us” section on our website, create a ticket, or contact our dedicated customer support at [email protected]. We are here to promptly assist you.

Important Note: Once the 4-hour timeframe elapses, we regret that we cannot accommodate further cancellations or modifications. Your understanding in this regard is greatly appreciated.

Address Accuracy: To ensure the successful delivery of your order, it’s crucial to double-check the accuracy of your delivery address during the ordering process. Take a moment to review and confirm all details, as providing the correct address information is the customer’s responsibility.

Address-Related Issues: Please be mindful that any issues arising from non-delivery due to address errors will not be the liability of Patinshop. We value your attention to detail and cooperation in creating a seamless order experience.

Customer Support: For any questions or concerns, our customer support team is ready to assist you. Feel free to reach out at [email protected]. Your satisfaction is our priority, and we appreciate your cooperation in ensuring a smooth shopping journey.

Thank you for choosing Patinshop. We eagerly anticipate serving you with the utmost care and efficiency.